What is the concept of zero waste store?
A zero waste shop enables customers to live a more zero waste lifestyle through eliminating packaging and encouraging the use of containers from home to fill and refill with bulk wholefoods, natural beauty and cleaning products plus much more.
How does the refill process work?
Weigh your container if you have one (or purchase one of ours). The scales will print a barcode which contains the weight of your container, this can be used again so you don't need to reweigh that container the next time you come in.
If you are using a paper bag just skip the first part.
Fill your bag or container and then return to the scales. Choose paper bag if that is what youare using. If not choose the filled container. The scales will ask to scan your container code.
Then select the product and print a barcode (this contains the use by date, price and weight of what you have purchased).
Frequently Asked Questions
How does the refilling process work?
The diagrams above explain the refilling process. It's really easy but if you are unsure at first please ask a member of staff. Weigh your container if you have one. The scales will print a barcode which contains the weight of your container, this can be used again so you don't need to reweigh that container the next time you come in.
If you are using a paper bag just skip the first part. Fill your bag or container and then return to the scales to select the product and print a barcode (this contains the use by date, price and weight of what you have purchased). If you prefer to miss out the last stage, and you have already weighed your container, you can come
straight to the till and pay.
Can I bring my own containers?
Yes absolutely! We would encourage you to use whatever you have at home that can be refilled. If you don't have anything or have forgotten to bring something, we have paper bags for free and we also sell a range of jars.
Is plastic prohibited in the shop?
No definitely not. We are not plastic haters we just believe that plastic should not be single use or used unnecessarily. If you have plastic items already you should use them as much as you can before you try and recycle them.
What delivery options are there if I order online?
Click & Collect
We currently have a click and collect service and we aim to
have your order ready to collect within 24 hours.
We can deliver within a 10 -mile radius of The Peppery Cat. It's a flat fee of £7.50. We aim for next day delivery if you order before 4pm. If you have a specific time you prefer please mention in the 'additional instructions'.
John The Peddlar
We are exploring a local Cargo Bike delivery service (within a 5-mile radius of the shop). If this is something you are interested we would ask you to click this link and complete a short survey.
What are online orders delivered in?
All dry loose foods and fruit and vegetables are delivered in brown paper bags. If you order liquids and need it delivered you will also need to purchase a glass jar. At this time, we are not accepting returns due to Covid hygiene restrictions, however we hope to offer this service again in the future. If you are collecting your order from the store, you can order liquids online and then fill in your own jar when you collect your order. This is still useful for reducing your time in
How do you ensure that all your products are ethically sourced?
We care passionately about doing the right thing for people,
place and planet. We work with selected key wholesalers who have strict policies on who they deal with. Every product has a specification so that we can check the authenticity of the origin
and standard. For products that we source direct and that are produced outside of the UK, we request an ethical audit certificate to assure us that the product has been produced ethically and
with consideration for people, place, and planet. We will not stock a product without this.
Even if they claim the product is eco-friendly. Unfortunately, there are still numerous bad practices in manufacturing throughout the world, including slave labour, child labour, bonded labour and poor working conditions. If you require more information about any of our products and its authenticity and ethical status, please ask a member of staff or get in touch via the contact form on this website.
Is refilling safe & hygienic?
Yes. Most of our dispensers are gravity fed, which means
what goes in first comes out first. Our scoop bins hold products that sell quicker and hold a smaller amount, so they are emptied and washed regularly, as
are the gravity bins. We refill all our products in an area in the back of the shop to prevent any contamination. Each batch is recorded so that we always know exactly what's in each dispenser,
where it has come from and what the shelf life is. Everything in the shop is hygiened throughout the day and every evening. All scoops, tongs and funnels
are sanitised every evening and throughout the day if required in busy periods.
We do request that you wash your hands before interacting with the shop, only bring in clean containers and use a funnel if using your own container (this
prevents cross contamination with the dispensers).
What if I have an allergy?
If you have a serious allergy, we recommend that you don't
come into the shop. Due to the nature of refilling allergens could be airborne and this may pose a serious risk to you.
For less serious allergies we do have allergens clearly marked on our products, however if you are unsure, please ask a member of staff. Our refilling process is done in allergen order to minimise the risk but the risk cannot be totally eliminated.
What if I overfill?
At first, it’s difficult to determine what 100g of chickpeas
looks like, however you will quickly get used to this. To start with just put a small amount in at a time or you can ask a member of staff to fill for you. If you do make a mistake and overfill we can only remove it if it’s in one of our paper bags. If you have
filled into you own container we cannot put it back due to risk of cross contamination. Therefore you will be expected to pay for it.